Terms & Policies

 

RESERVATION POLICIES:

To secure your spot, a non-refundable deposit is required at the time of booking. Full payment must be made by the specified due date. Reservations are subject to availability, and confirmation will be provided upon receipt of payment.

CANCELLATION POLICY:

We understand that plans can change, and we strive to be as flexible as possible while ensuring fairness for both guests and our team. Our cancellation policy is as follows:

  • More than 90 days before the retreat start date: 100% of your payment can be applied toward another retreat within one year.

  • 60 to 89 days before the retreat start date: 75% of your payment can be applied to a future retreat within one year; 25% of the payment is forfeited.

  • 30 to 59 days before the retreat start date: 50% of your payment can be applied to a future retreat within one year; 50% of the payment is forfeited.

  • Less than 30 days before the retreat start date: No refunds or credits will be provided.

Additional Considerations:

  • Non-Refundable Deposits: Deposits are required to secure your reservation and are applied toward the total cost of the retreat. They are non-refundable.

  • Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances, including cancellations, illness, or travel disruptions.

  • No Refunds for Late Arrivals or Early Departures: Refunds or credits are not provided for late arrivals, early departures, flight cancellations, travel delays, or illness.

CHECK-IN:

Check-in details will be provided prior to your arrival. Standard check-in time is 1 PM, with check-out at 11 AM on the final day. If you require early check-in or late check-out, please let us know in advance, and we will do our best to accommodate your request.

FACILITIES:

Our retreat venues are carefully selected to provide comfort and relaxation. Facilities may include private pools, wellness areas, yoga spaces, and communal dining areas. Specific amenities vary by location, and details will be provided for each retreat.

MEDICAL CONCERNS:

Our retreats are designed for relaxation and wellness but are not a substitute for medical treatment. If you have any pre-existing medical conditions, allergies, or special requirements, please inform us at the time of booking so we can assess if our retreat is suitable for you. Certain activities may require clearance from a healthcare provider.

For those attending trauma release retreats, it is essential that you are currently under the care of a licensed mental health professional. These retreats can only proceed with their ongoing support, and you will need to keep your scheduled appointments while on retreat to ensure your healing process remains uninterrupted.

TRAVEL REGULATIONS:

Please note that Healing Holidays is not responsible for arranging flights, travel insurance, customs clearance, or any other aspects of your travel to Indonesia unless specifically arranged. We do offer flight bookings and other travel arrangements for an additional fee. It is the responsibility of each guest to ensure they have the appropriate travel documents, including a valid passport with at least 6 months of validity remaining and any necessary visas. We also recommend purchasing comprehensive travel insurance to cover any unexpected events during your trip.

For up-to-date travel requirements and regulations for entering Indonesia, please check with your local embassy or consulate before booking your retreat. We are happy to assist with general information but cannot take responsibility for any travel-related issues.

For any additional questions regarding our terms and policies, feel free to reach out. We look forward to welcoming you!